Legal documents

1. Privacy Policy

Last updated 15.07.2026

At Commercial Air and Refrigeration LLC ("we," "us," or "our"), safeguarding your privacy is important. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

We may collect your name, business name, address, phone number, email address, and details about the equipment or service you're requesting when you contact us, request service, or schedule a maintenance visit.

How We Use Your Information

• To provide, schedule, and follow up on refrigeration and HVAC services you've requested.
• To communicate with you about appointments, quotes, and job status.
• To understand how our website is used so we can improve it.
• To meet our legal, permitting, and licensing obligations.

Tracking Technology and Cookies

We might gather data about your browsing behavior using cookies and related tracking technologies. Your browser settings let you manage cookies.

Distributing Your Data

We neither rent nor sell your personal data to outside companies. Under strict confidentiality agreements, we may share your information:

• With service providers who support our operations (e.g., payment processing, scheduling and dispatch software) under strict confidentiality agreements;
• Should legislation or legal requests demand it.

Data Cybersecurity

We put reasonable security policies in place to guard your data from illegal access, disclosure, modification, and destruction. None of any method of transmission over the Internet or electronic storage, though, is absolutely safe.

Links from Other Websites

Links on our website could point to outside websites. We have no bearing on the privacy policies of those outside websites. Please have a look over their privacy policies.

Children's Confidentiality

Our services are not meant for people less than eighteen. We neither intentionally gather personal data from minors. Should we find out we have gathered such data, we will act to delete it.

Your Rights

Your location will determine whether you have particular rights about your personal information — that is, access, correct, or delete rights. Please contact us using the information below to exercise your rights.

Updates to This Privacy Policy

We occasionally might change this privacy policy. Any changes will show right away on our website. For the most current information, we advise you to routinely review this policy.

Contact Details

Should you have questions or concerns regarding this Privacy Policy, kindly get in touch with us at service@commercialairrefrigeration.com.

2. Refund Policy

Last updated 15.07.2026

At Derek Zobrist's Commercial Air and Refrigeration we strive to provide first-rate refrigeration and HVAC services. Please see our refund policy below should you not be happy with our work.

General Policy

On all services rendered, we guarantee 7 days of satisfaction. Should you not be happy with the completed work, kindly contact us within this time to address any issues.

Services Rendered

• Repair & Emergency Service Calls: If a repair fails or the reported issue isn't resolved within 7 days, we'll return to correct it at no additional charge. Refunds for repairs are considered case by case once a return visit has been offered.
• Installation & Build-Out Projects (refrigeration systems, walk-in coolers, compressor replacements): You're entitled to one corrective visit if the installed work doesn't meet the agreed, written quote. If it remains unresolved after that visit, you may be eligible for a partial refund based on materials and labor already completed.
• Preventive Maintenance Visits: If a scheduled PM visit was not completed as described, tell us within 7 days and we'll complete the outstanding items or issue a partial refund for that visit.

Demand for a Refund

You have to let us know in writing at service@commercialairrefrigeration.com within the designated period asking for a refund. Please provide your name, job address, and a statement of the problem.

Approved reimbursements will be handled within 7 business days following approval. Refunds will be granted to the original payment method.

Exceptions

• Work that the customer has fully inspected and signed off on at completion will not be eligible for refunds.
• Unless stated in a signed agreement, deposits taken against a written quote for larger, multi-day installs are not refundable once equipment or materials have been ordered.
• Permit and inspection fees paid to local authorities are non-refundable once submitted.

Changes to This Policy

We kindly retain the right to change our refund policy at any moment. Modifications will show right away on our website. Review this policy often for changes.

Contact Information

Please get in touch with us at service@commercialairrefrigeration.com should you have any issues about this Refund Policy.

3. Terms and Conditions

Last updated 15.07.2026

Welcome to Derek Zobrist's Commercial Air and Refrigeration. Using our services and visiting our website at commercialairrefrigeration.com agrees you to the following terms and conditions. Should your agreement differ, kindly avoid using our website.

Acceptance of Terms and Conditions

You verify that you are at least 18 years old and capable of entering into these terms by using our website and offerings.

Changes to Terms

We reserve the right to change these terms whenever we so want. Modifications will show right away on our website. Your ongoing use of the site shows acceptance of the new terms.

Services Offered

Among our offerings are commercial refrigeration repair and installation, walk-in cooler and freezer service, commercial ice machine repair, rooftop HVAC repair, refrigerant leak detection and repair, compressor replacement, and preventive maintenance plans.

Client Obligations

Accurate, complete, and timely information is the responsibility of clients for the effective running of services, including clear access to the equipment and work area. Delays brought on by insufficient access or information could compromise delivery schedules.

Terms of Payment

Payment comes due upon completion of the work unless otherwise agreed in writing for larger projects. We take card payment, Apple Pay, and Google Pay. Late payments might cost extra.

Project Deliverability

Timeline: An agreed-upon projected completion time will be given for each project. We are not liable for delays brought on by circumstances outside of our control (such as parts availability or permit scheduling) even as we work toward deadlines.

Change Orders & Approvals

Reasonable scope adjustments discovered once work has begun (for example, equipment conditions not visible at quote time) will be discussed and approved in writing before proceeding. Final approval of completed work has to be sent in writing.

Ownership of Completed Work

You own the installed systems and equipment once paid for. Unless otherwise agreed, we reserve the right to photograph and highlight completed work in our own marketing, without disclosing your personal information.

Confidentiality

Unless mandated by law, we will keep your private information under confidentiality and will not share it without your prior permission.

Limit of Liability

Commercial Air and Refrigeration LLC won't be liable for any indirect, incidental, or consequential damages resulting from your use of the site or the services rendered, beyond what is required by California law.

Contact Information

Please get in touch with us at service@commercialairrefrigeration.com should you have questions or concerns about these terms.

4. Cookie Policy

Last updated 15.07.2026

This Cookie Policy explains how Derek Zobrist's Commercial Air and Refrigeration ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website commercialairrefrigeration.com.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and give site owners information about how the site is used.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, such as remembering your cookie consent choice. These cannot be disabled without affecting core functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics, so we can improve our content and offerings.
• Functionality Cookies: Allow the website to remember choices you make (such as your consent preference) to provide a more personalized experience.

We do not use cookies to sell your personal data, and we do not knowingly permit third parties to use cookies on our site for their own advertising purposes.

How We Use Cookies

• Keep the website secure and functioning correctly.
• Remember your cookie consent choice so we don't ask again on every visit.
• Understand overall visitor trends to improve our website and services.

Managing Your Cookie Preferences

When you first visit our website, you are given the choice to accept or decline non-essential cookies via our cookie banner. You can also control or delete cookies at any time through your browser settings — most browsers allow you to refuse cookies or alert you when a cookie is being set. Please note that blocking essential cookies may affect how parts of our website function.

Third-Party Cookies

Where our website embeds third-party content (such as the embedded map on our Contact page), that third party may set its own cookies in accordance with its own cookie policy, which we do not control. Please review the relevant third party's policy for details.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Any changes will show right away on our website. We advise you to routinely review this policy.

Contact Information

Should you have questions or concerns regarding this Cookie Policy, kindly get in touch with us at service@commercialairrefrigeration.com.